Move-in Information for Garrison Square
Sign Your Lease
An invitation to sign your lease will be sent via DocuSign. You have 48 hours to sign your lease, unless your lease start date takes place sooner in which your lease must be signed before your lease start date.
Guarantor's Only- Signing Your Lease Contract Guarantee
You will be provided with a Lease Contract Guarantee. Please complete and notarize the contract no later than 48 hours from the date provided. You may also fill out this form with our Resident Services Specialist. Please coordinate a time to visit during office hours if you prefer to come in. Electronic Notaries are accepted.
Complete ID Verification
All adult (18+) household members are required to provide at least one government issued photo ID.
Register Vehicles
Verifying Vehicle(s) Information
Please provide the make, model, color, year and license plate for your vehicle(s) to your Application & Lease Specialist via text/email.
Provide Pet Info
Providing Your Pet Photo(s)
Please verify all pets or assistance animals living in your home by emailing or texting us a photo so we can add them to your account. For assistance animals, please email your documentation to [email protected].
Contact Garrison Square
Office Hours
- Sunday Closed
- Monday Closed
- Tuesday 10:00 AM - 5:30 PM
- Wednesday 9:30 AM - 5:30 PM
- Thursday 9:30 AM - 5:30 PM
- Friday 9:30 AM - 5:30 PM
- Saturday 10:00 AM - 4:30 PM
Next Steps
Pay Move-In Balance
Your move-in balance and online payment due date will be provided by your Application & Lease Specialist. You may pay your move-in balance online with an eCheck (ACH payment with no fees) up to 4 business days before your lease start date OR with certified funds (certified check, money order or cashier's check) made out to Garrison Square. Credit Card payments are accepted and additional fees will apply.
Renters Insurance
Renter's Insurance Requirements
Before move-in, all applicants are required to carry renter’s insurance with at least $200,000 in personal liability coverage. You can either upload proof of your own policy or purchase coverage through our preferred provider, GetCovered: https://udr.policyverify.io/ If proof of qualifying coverage isn’t provided, we will place liability-only insurance on your behalf, and the cost will be added in accordance with your lease agreement.
How is proof of required documentation submitted?
Provide written proof of required coverage to the office team and ensure your provider lists Garrison Square -- UDR, Inc. P.O. Box 660121 Dallas, TX 75266 as an interested party
Utilities
- Electricity:Eversource
800-592-2000
Internet Service
Internet provider name(s)
Verizon or Xfinity
Verizon: Amanda Wolf | 401.256.0081 Xfinity: Eric Popotte | 617.279.6552.
What is the process for signing up for internet service?
Residents may choose their preferred internet provider. To get started, contact your selected provider directly to choose a plan and schedule installation if needed. Availability, pricing, and equipment options vary by provider.
Keys & Access
What is the cost to replace a key or fob?
$75
Smart Home Package - How can support be contacted?
During office hours, residents should contact the onsite leasing office or service team for access or lock support. Outside of office hours, residents should contact the after hours support team or Smartrent support (if applicable).
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
Preparing for Move-In
Instructions for Remote Move-ins
If you cannot be present for your lease start date, you will be required to complete the Identification Verification Form with a notary, prior to your lease start date. Please notify your Application & Lease Specialist and/or Resident Services Specialist to be provided this form.
Questions? Contact [email protected]
Contact Garrison Square
Office Hours
- Sunday Closed
- Monday Closed
- Tuesday 10:00 AM - 5:30 PM
- Wednesday 9:30 AM - 5:30 PM
- Thursday 9:30 AM - 5:30 PM
- Friday 9:30 AM - 5:30 PM
- Saturday 10:00 AM - 4:30 PM
Getting Settled
Rent & Billing
Where can rent payments be made?
Payments can be made in person at the leasing office or conveniently through the UDR Resident App.
When is rent due?
Rent is due on the 1st of each month.
Late Fee
Yes, there is a late fee for overdue rent. 10%
What forms of payment are accepted?
Acceptable forms include ACH payments, money orders, cashier’s checks, personal checks, and credit cards. Cash is not accepted. Please note that additional fees may apply for credit card payments.
Parking & Towing
How is a vehicle registered?
Through the resident app or when on the application when you apply for an apartment. Please contact the office for assistance.
Is there guest parking?
Yes
Vehicle Restrictions
Vehicle restrictions may include: No inoperable, abandoned, or unauthorized vehicles No parking in fire lanes, restricted areas, or blocking access/entry points Restrictions on commercial vehicles or on-site repairs Violations may result in towing at the vehicle owner’s expense.
What towing company does the community use?
AnyTime Towing
See Parking FAQs for more information on parking and guest parking.
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
What are the expected response times for service requests?
Non-emergency service requests are typically completed within three (3) business days. If a request cannot be completed within this timeframe, residents will be notified and provided with a new scheduled date and time.
What are resident responsibilities during service visits?
Provide access to the apartment on the scheduled date Ensure pets are secured and children under 18 are not left home alone, if applicable Keep the service area accessible and safe for the technician
Mail & Deliveries
Where can mail key or mailbox information be found?
Mail keys or mailbox information can typically be found at the leasing office or provided during the move-in process. Residents should contact the leasing office if they did not receive a key or need additional information.
Does the community have package lockers?
Yes
What should be done when an oversized package is delivered?
Residents should: Check delivery notifications for instructions Retrieve the package from the leasing office or designated area Contact the onsite team if assistance is needed
Resident Services
How frequently is pest control service provided to the community?
Monthly, with extra service available upon request
Does the community utilize a courtesy patrol service?
No
Which situations do not require patrol involvement?
Day-to-day community inquiries (billing/specific ledger questions, adding/removing pets or roommates, submitting or getting updates on service requests, etc.) or emergency issues requiring the police department or fire department (gas smell, fire, criminal activity, etc.)
Where are approved locations for trash disposal?
Trash rooms and recycling bins are located on each floor of the building or the dumpster enclosures located throughout the community
What items are prohibited from being placed in the trash?
Hazardous waste (chemicals, cleaners, pesticides, solvents) Furniture (couches, mattresses, tables) Large appliances (refrigerators, washers, dryers) Large amounts of construction debris Oversized household items
Pets
Does this community allow any animals other than cats and dogs?
No
What constitutes a pet policy violation?
Unauthorized, unregistered or visiting pets Excessive noise or disturbances Failure to clean up pet waste
How are pet policy violations handled and enforced?
Violations are handled according to the community’s policy and lease terms and may include: Notice of violation Required corrective action Enforcement through lease terms or community rules
Community Policies
Is this community smoke free?
Yes
Can residents mount a TV in their apartment?
Yes. TV mounting is permitted. Holes larger than a dime must be filled upon move out. Staff cannot assist with installation and any damages due to TV Mount will be at residents expense.
Can residents paint their apartment?
Yes. Painting is permitted at the resident’s expense. Walls must be restored to their original color and condition before move-out, or applicable charges for repainting, priming, and repairs will apply.
Are grills allowed on patio/ balconies?
No. Open-flame grills (propane, gas, charcoal, wood) are not permitted. Community grilling stations are available for your use.
Can residents decorate their patio/balcony?
No, Resident(s) agree(s) not to store and/or keep any items and/or personal property other than patio furniture in said area, including, but not limited to, the following: trash, bulk items, sporting goods, towels, laundry, small appliances, boxes, toys, strollers, indoor furniture, rugs, screening and fencing, signs, holiday decor, and lights on balconies/patios/decks.
Contact Garrison Square
Office Hours
- Sunday Closed
- Monday Closed
- Tuesday 10:00 AM - 5:30 PM
- Wednesday 9:30 AM - 5:30 PM
- Thursday 9:30 AM - 5:30 PM
- Friday 9:30 AM - 5:30 PM
- Saturday 10:00 AM - 4:30 PM
