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Move-in Information for Avena

Thank you for choosing us as your new home. The information below will guide you through the move-in process and provide important timelines.

Let's Get Started

The following items are required to prepare you for move-in.

 

Step Icon Sign Your Lease

Step Icon Complete ID Verification

Step Icon Register Vehicles

Step Icon Provide Pet Info

Contact Avena

Office Hours

  • Sunday9:30 AM - 6:00 PM
  • Monday9:30 AM - 6:00 PM
  • Tuesday9:30 AM - 6:00 PM
  • Wednesday9:30 AM - 6:00 PM
  • Thursday9:30 AM - 6:00 PM
  • Friday9:30 AM - 6:00 PM
  • Saturday9:30 AM - 6:00 PM

Next Steps

The following items are required on or before the lease start date.

 

Step Icon Pay Move-In Balance

Step Icon Renters Insurance

 

Step Icon Utilities

Step Icon Internet Service

Step Icon Keys & Access

Who is responsible for replacing smart lock batteries?

We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

Step Icon Preparing for Move-In

Questions? Contact [email protected]

Contact Avena

Office Hours

  • Sunday9:30 AM - 6:00 PM
  • Monday9:30 AM - 6:00 PM
  • Tuesday9:30 AM - 6:00 PM
  • Wednesday9:30 AM - 6:00 PM
  • Thursday9:30 AM - 6:00 PM
  • Friday9:30 AM - 6:00 PM
  • Saturday9:30 AM - 6:00 PM

Getting Settled

Find answers to common questions and helpful resources for everyday living.

 

Step Icon Rent & Billing

Where can rent payments be made?

Payments can be made in person at the leasing office or conveniently through the UDR Resident App.

When is rent due?

Rent is due on the 1st of each month.

Late Fee

No.

What forms of payment are accepted?

Acceptable forms include ACH payments, money orders, cashier’s checks, personal checks, and credit cards. Cash is not accepted. Please note that additional fees may apply for credit card payments.

Step Icon Parking & Towing

How is a vehicle registered?

Vehicles are registered through Reliant.

Is there guest parking?

Yes

What towing company does the community use?

United Towing - (951) 677-8486

See Parking FAQs for more information on parking and guest parking.

 

Step Icon Maintenance

Where should a service request be submitted?

All service requests should be submitted through the UDR Resident App.

What qualifies as an emergency service request?

An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.

Step Icon Mail & Deliveries

What is the contact information for the package lockers?

Parcel Pending

What should be done when an oversized package is delivered?

Oversized packages will be delivered to the front door.

Step Icon Resident Services

How frequently is pest control service provided to the community?

Weekly

Does the community utilize a courtesy patrol service?

Yes

What is the name of the courtesy patrol company ?

SafeGuard on Demand

What hours is courtesy patrol on call?
  • Sunday 10:00 PM - 11:59 PM 1:00 AM - 5:00 AM
  • Monday 10:00 PM - 11:59 PM 1:00 AM - 5:00 AM
  • Tuesday 10:00 PM - 11:59 PM 1:00 AM - 5:00 AM
  • Wednesday 10:00 PM - 11:59 PM 1:00 AM - 5:00 AM
  • Thursday 10:00 PM - 11:59 PM 1:00 AM - 5:00 AM
  • Friday 10:00 PM - 11:59 PM 1:00 AM - 5:00 AM
  • Saturday 10:00 PM - 11:59 PM 1:00 AM - 5:00 AM
 

Step Icon Pets

Step Icon Community Policies

Is this community smoke free?

Yes

Contact Avena

Office Hours

  • Sunday9:30 AM - 6:00 PM
  • Monday9:30 AM - 6:00 PM
  • Tuesday9:30 AM - 6:00 PM
  • Wednesday9:30 AM - 6:00 PM
  • Thursday9:30 AM - 6:00 PM
  • Friday9:30 AM - 6:00 PM
  • Saturday9:30 AM - 6:00 PM

Prefer a printable guide? Download a Move-In Guide > with key contacts and quick answers to common resident questions for easy reference.