Move-in Information for North Grove
Sign Your Lease
Complete ID Verification
Register Vehicles
Provide Pet Info
Contact North Grove
Office Hours
- Sunday 9:30 AM - 5:30 PM
- Monday 9:30 AM - 5:30 PM
- Tuesday 9:30 AM - 5:30 PM
- Wednesday 9:30 AM - 5:30 PM
- Thursday 9:30 AM - 5:30 PM
- Friday 9:30 AM - 5:30 PM
- Saturday 9:30 AM - 5:30 PM
Next Steps
Pay Move-In Balance
Renters Insurance
How is proof of required documentation submitted?
Submit proof of insurance at: https://udr.policyverify.io/
Utilities
Internet Service
Internet provider name(s)
WhiteSky
support.whitesky.us | 866-755-8593
Who provides assistance with internet service questions?
WhiteSky’s 24/7 support team is available whenever you need help.
Keys & Access
What is the cost to replace a key or fob?
$25
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
Preparing for Move-In
Questions? Contact [email protected]
Contact North Grove
Office Hours
- Sunday 9:30 AM - 5:30 PM
- Monday 9:30 AM - 5:30 PM
- Tuesday 9:30 AM - 5:30 PM
- Wednesday 9:30 AM - 5:30 PM
- Thursday 9:30 AM - 5:30 PM
- Friday 9:30 AM - 5:30 PM
- Saturday 9:30 AM - 5:30 PM
Getting Settled
Rent & Billing
Where can rent payments be made?
Payments can be made in person at the leasing office or conveniently through the UDR Resident App.
When is rent due?
Rent is due on the 1st of each month.
Late Fee
No.
What forms of payment are accepted?
Acceptable forms include ACH payments, money orders, cashier’s checks, personal checks, and credit cards. Cash is not accepted. Please note that additional fees may apply for credit card payments.
Parking & Towing
See Parking FAQs for more information on parking and guest parking.
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Mail & Deliveries
Resident Services
How frequently is pest control service provided to the community?
Twice per month
Does the community utilize a courtesy patrol service?
Yes
What is the name of the courtesy patrol company ?
Almas
What hours is courtesy patrol on call?
-
Between 10am - 8pm at 951 213 7310
Which situations do not require patrol involvement?
"Day-to-day community inquiries (billing/specific ledger questions, adding/removing pets or roommates, submitting or getting updates on service requests, etc.) or emergency issues requiring the police department or fire department (gas smell, fire, criminal activity, etc.)"
Pets
Does this community allow any animals other than cats and dogs?
Acceptable animals include domestic cats and dogs. Dogs that are purebreds or mixes of the following breeds are prohibited: Akita, Alaskan Malamute, Chow-Chow, Doberman, German Shepherd, Great Dane, Pit Bull (American Staffordshire Terrier, American Pit Bull Terrier, Staffordshire Bull Terrier), Rottweiler, Saint Bernard, Shar Pei, and Siberian Husky. All other animals including exotic pets are prohibited. All animals must be authorized by management.
Community Policies
Is this community smoke free?
Yes
Contact North Grove
Office Hours
- Sunday 9:30 AM - 5:30 PM
- Monday 9:30 AM - 5:30 PM
- Tuesday 9:30 AM - 5:30 PM
- Wednesday 9:30 AM - 5:30 PM
- Thursday 9:30 AM - 5:30 PM
- Friday 9:30 AM - 5:30 PM
- Saturday 9:30 AM - 5:30 PM