Move-in Information for Hickory Run

Thank you for choosing us as your new home. The information below will guide you through the move-in process and provide important timelines.

Sign Your Lease

An invitation to sign your lease will be sent via DocuSign. You have 48 hours to sign your lease, unless your lease start date takes place sooner in which your lease must be signed before your lease start date.

Guarantor's Only- Signing Your Lease Contract Guarantee

You will be provided with a Lease Contract Guarantee. Please complete and notarize the contract no later than 48 hours from the date provided. You may also fill out this form with our Resident Services Specialist. Please coordinate a time to visit during office hours if you prefer to come in. Electronic Notaries are accepted.

Verify Your ID

All adult (18+) household members are required to provide at least one government issued photo ID.

Vehicle Information

Verifying Vehicle(s) Information

Please provide the make, model, color, year and license plate for your vehicle(s) to your Application & Lease Specialist via text/email.

Pet Information & Photo

Providing Your Pet Photo(s)

Please verify all pets or assistance animals living in your home by emailing or texting us a photo so we can add them to your account. For assistance animals, please email your documentation to [email protected].

Contact Hickory Run

Office Hours

Sunday Closed
Monday 10:30 AM - 5:30 PM
Tuesday 10:30 AM - 5:30 PM
Wednesday 11:00 AM - 5:30 PM
Thursday 10:30 AM - 5:30 PM
Friday 10:30 AM - 5:30 PM
Saturday 10:30 AM - 5:30 PM

Pay Move-In Balance

Your move-in balance and online payment due date will be provided by your Application & Lease Specialist. You may pay your move-in balance online with an eCheck (ACH payment with no fees) up to 4 business days before your lease start date OR with certified funds (certified check, money order or cashier's check) made out to Hickory Run. Credit Card payments are accepted and additional fees will apply.

Set Up Utilities

Establishing Utilities

Please ensure your utility accounts are activated to begin on the same day as your lease start date. Failure to have utilities properly set up by your lease start date will result in a processing fee.

Electricity:Nashville Electric Service
615-736-6900

Provide Proof of Renters Insurance

Renter's Insurance Requirements

• Personal Liability Insurance Requires: i. $200,000 Min Coverage ii. All Household Members listed, iii. List “Hickory Run – UDR, Inc.” as an “Additional Interested Party” with the address PO Box 115009, Carrollton, TX 75011-5009 • eRenter: We partner with eRenter Plan to provide you with pre-approved insurance at competitive rates. eRenter will provide us with a copy of your policy when you sign up, making this step quick and easy for you. To learn more about this option, visit eRenterPlan or call 888-205-8118. • If you do not provide your own renter’s insurance, you will be auto-enrolled in our liability-only insurance coverage

Preparing for Move-In

Instructions for Remote Move-ins

If you cannot be present for your lease start date, you will be required to complete the Identification Verification Form with a notary, prior to your lease start date. Please notify your Application & Lease Specialist and/or Resident Services Specialist to be provided this form.

Questions? Contact [email protected]

Keys

What is the cost to replace a key or fob?

$50

Smart Home

Who is responsible for replacing smart lock batteries?

We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

Internet Service

What is the process for signing up for internet service?

Residents may choose their preferred internet provider. To get started, contact your selected provider directly to choose a plan and schedule installation if needed. Availability, pricing, and equipment options vary by provider.

Rent & Billing

Where can rent payments be made?

Payments can be made in person at the leasing office or conveniently through the UDR Resident App.

When is rent due?

Rent is due on the 1st of each month.

What forms of payment are accepted?

Acceptable forms include ACH payments, money orders, cashier’s checks, personal checks, and credit cards. Cash is not accepted. Please note that additional fees may apply for credit card payments.

Emergency Maintenance

What qualifies as an emergency service request?

An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.

Where should a service request be submitted?

All service requests should be submitted through the UDR Resident App.

Parking & Towing

How is a vehicle registered?

Through the resident app or when on the application when you apply for an apartment. Please contact the office for assistance.

See Parking FAQs for more information on parking and guest parking.

Community Amenities

Who is responsible for amenity reservations?

Third-party reservations are made through Peerspace; residents book via the resident app or by contacting the office team.

How frequently is pest control service provided to the community?

Weekly, with extra service available upon request

Resident FAQs

Can residents mount a TV in their apartment?

Yes. TV mounting is permitted. Holes larger than a dime must be filled upon move out. Staff cannot assist with installation and any damages due to TV Mount will be at residents expense.

Can residents paint their apartment?

Yes. Painting is permitted at the resident’s expense. Walls must be restored to their original color and condition before move-out, or applicable charges for repainting, priming, and repairs will apply.

Are grills allowed on patio/ balconies?

No. Open-flame grills (propane, gas, charcoal, wood) are not permitted. Community grilling stations are available for your use; $500 fine from Fire Department if grill found