Move-in Information for The Residences at Bella Terra

Thank you for choosing us as your new home. The information below will guide you through the move-in process and provide important timelines.

Sign Your Lease

An invitation to sign your lease will be sent via DocuSign. You have 48 hours to sign your lease, unless your lease start date takes place sooner in which your lease must be signed before your lease start date.

Guarantor's Only- Signing Your Lease Contract Guarantee

Guarantor(s) will be invited to electronically sign their Lease Contract Guarantee via eSignature. Guarantor(s) have 48 hours to sign the contract unless the lease start date takes place sooner in which the contract must be signed before the lease start date.

Verify Your ID

All adult (18+) household members are required to provide at least one government issued photo ID.

Vehicle Information

Verifying Vehicle(s) Information

Please provide the make, model, color, year and license plate for your vehicle(s) to your Application & Lease Specialist via text/email.

Pet Information & Photo

Providing Your Pet Photo(s)

Please verify all pets or assistance animals living in your home by emailing or texting us a photo so we can add them to your account. For assistance animals, please email your documentation to [email protected].

Contact The Residences at Bella Terra

Office Hours

Sunday 1:00 PM - 5:30 PM
Monday 9:30 AM - 5:30 PM
Tuesday 9:30 AM - 5:30 PM
Wednesday 9:30 AM - 5:30 PM
Thursday 9:30 AM - 5:30 PM
Friday 9:30 AM - 5:30 PM
Saturday 9:30 AM - 5:30 PM

Pay Move-In Balance

Your move-in balance and online payment due date will be provided by your Application & Lease Specialist. You may pay your move-in balance online with an eCheck (ACH payment with no fees) up to 4 business days before your lease start date OR with certified funds (money order or cashier's check) made out to The Residences at Bella Terra.

Set Up Utilities

Electricity:Southern California Edison
800-655-4555

Provide Proof of Renters Insurance

Renter's Insurance Requirements

Prior to moving in, applicants must provide a renter’s insurance policy, which contains at least $200,000 in Personal Liability Insurance. Applicants can conveniently purchase renters’ insurance from our preferred provider erenterplan.com. Until you provide proof that you have obtained a personal renter’s insurance or liability insurance policy with $200,000 in liability coverage for the duration of your lease, we will procure liability-only insurance coverage on your behalf, and you will be charged in accordance with your Lease. *Affordable Housing Applicants are exempt from this rule.

Preparing for Move-In

Instructions for Remote Move-ins

If you cannot be present for your lease start date, you will be required to complete the Identification Verification Form with a notary, prior to your lease start date. Please notify your Application & Lease Specialist and/or Resident Services Specialist to be provided this form.

Questions? Contact [email protected]

Keys

What is the cost to replace a key or fob?

$75

Smart Home

Who is responsible for replacing smart lock batteries?

We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

Internet Service

What is the process for signing up for internet service?

Signing up is easy! Approximately 48 hours before the Lease start date, GiGstreem will email a registration link to create an account and connect to their high-speed internet.

Who provides assistance with internet service questions?

GiGstreem’s 24/7 support team is available whenever you need help.

Rent & Billing

Where can rent payments be made?

Payments can be made in person at the leasing office or conveniently through the UDR Resident App.

When is rent due?

Rent is due on the 1st of each month.

What forms of payment are accepted?

Acceptable forms include ACH payments, money orders, cashier’s checks, personal checks, and credit cards. Cash is not accepted. Please note that additional fees may apply for credit card payments.

Emergency Maintenance

What qualifies as an emergency service request?

An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.

Where should a service request be submitted?

All service requests should be submitted through the UDR Resident App.

Parking & Towing

See Parking FAQs for more information on parking and guest parking.

Community Amenities

Who is responsible for amenity reservations?

100/hr minimum of 2 hours

Resident FAQs

Can residents mount a TV in their apartment?

Yes. Residents are responsible for repairs upon move out.

Can residents paint their apartment?

Yes. Residents are responsible for color change upon move out.

Are grills allowed on patio/ balconies?

No. Grills located throughout community

Can residents decorate their patio/balcony?

Outdoor furniture is welcomed. Balconies and patios shall be kept neat and clean at all times. No rugs, towels, laundry, clothing, appliances or other items shall be stored, hung or draped on railings or other portions of balconies or patios. Resident shall be mindful that their use of any patios or balconies does not cause any hazards or damage of any kind, or contribute to unsightly appearances on the exterior of the dwelling. No misuse of the space is permitted, including but not limited to, throwing, spilling or pouring liquids or other items, whether intentionally or negligently, over the balconies or patios. Resident shall not display any signs, exterior lights or markings on dwelling. No awnings or other projections shall be attached to the outside of the building or railing of which dwelling is a part.