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Legacy at Mayland Move-In

FREQUENTLY ASKED QUESTIONS

Move In
CALS team contact info
Verifying Your ID
All adult (18+) household members are required to provide at least one government issued photo ID.
Verifying Vehicle(s) Information
Please provide the make, model, color, year and license plate for your vehicle(s) to your Application & Lease Specialist via text/email.
Providing Your Pet Photo(s)
Please verify all pets or assistance animals living in your home by emailing or texting us a photo so we can add them to your account. For assistance animals, please email your documentation to [email protected].
Signing Your Lease
An invitation to sign your lease will be sent via DocuSign. You have 48 hours to sign your lease, unless your lease start date takes place sooner in which your lease must be signed before your lease start date.
Guarantor's Only- Signing Your Lease Contract Guarantee
You will be provided with a Lease Contract Guarantee. Please complete and notarize the contract no later than 48 hours from the date provided. You may also fill out this form with our Resident Services Specialist. Please coordinate a time to visit during office hours if you prefer to come in. Electronic Notaries are accepted.
Paying Your Move-In Balance
Your move-in balance and online payment due date will be provided by your Application & Lease Specialist. You may pay your move-in balance online with an eCheck (ACH payment with no fees) up to 4 business days before your lease start date OR with certified funds (certified check, money order or cashier's check) made out to Legacy at Mayland. Credit Card payments are accepted and additional fees will apply.
Rhino
To apply for Rhino, check your email for your invitation. The subject of the invitation email will be “Next step to finalize your lease application at” from [email protected] (check SPAM just in case). If you can’t find the email, let me know and I will have one re-sent!
Establishing Utilities (Electric, Gas, Water/Sewer/Trash, Internet (If required by contract)
Please ensure your utility accounts are activated to begin on the same day as your lease start date. Failure to have utilities properly set up by your lease start date will result in a processing fee.
Renter's Insurance Requirements
• Personal Liability Insurance Requires: i. $200,000 Min Coverage ii. All Household Members listed, iii. List “Legacy at Mayland – UDR, Inc.” as an “Additional Interested Party” with the address PO Box 115009, Carrollton, TX 75011-5009 • eRenter: We partner with eRenter Plan to provide you with pre-approved insurance at competitive rates. eRenter will provide us with a copy of your policy when you sign up, making this step quick and easy for you. To learn more about this option, visit eRenterPlan or call 888-205-8118. • If you do not provide your own renter’s insurance, you will be auto-enrolled in our liability-only insurance coverage
When and where should the Inventory and Condition Form be submitted?
What is the deadline for submitting the Inventory and Condition Form?
What is the purpose of the Inventory and Condition Form?
Move-in Expectations
Instructions for Remote Move-ins
If you cannot be present for your lease start date, you will be required to complete the Identification Verification Form with a notary, prior to your lease start date. Please notify your Application & Lease Specialist and/or Resident Services Specialist to be provided this form.
Is there a loading dock or space available for trailers or U-Hauls?
Move-Out
What steps are required to complete a move-out process?

Fees, application requirements, and leasing information are subject to change.

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