Move-in Information for Residences at Lake Merritt

Thank you for choosing us as your new home. The information below will guide you through the move-in process and provide important timelines.

Sign Your Lease

An invitation to sign your lease will be sent via DocuSign. You have 48 hours to sign your lease, unless your lease start date takes place sooner in which your lease must be signed before your lease start date.

Guarantor's Only- Signing Your Lease Contract Guarantee

Guarantor(s) will be invited to electronically sign their Lease Contract Guarantee via eSignature. Guarantor(s) have 48 hours to sign the contract unless the lease start date takes place sooner in which the contract must be signed before the lease start date.

Complete ID Verification

All adult (18+) household members are required to provide at least one government issued photo ID.

Register Vehicles

Verifying Vehicle(s) Information

Please provide the make, model, color, year and license plate for your vehicle(s) to your Application & Lease Specialist via text/email.

Provide Pet Info

Providing Your Pet Photo(s)

Please verify all pets or assistance animals living in your home by emailing or texting us a photo so we can add them to your account. For assistance animals, please email your documentation to [email protected].

Contact Residences at Lake Merritt

Office Hours

Sunday Closed
Monday Closed
Tuesday 10:00 AM - 5:30 PM
Wednesday 10:00 AM - 5:30 PM
Thursday 10:00 AM - 5:30 PM
Friday 10:00 AM - 5:30 PM
Saturday 10:00 AM - 4:30 PM

Pay Move-In Balance

Your move-in balance and online payment due date will be provided by your Application & Lease Specialist. You may pay your move-in balance online with an eCheck (ACH payment with no fees) up to 4 business days before your lease start date OR with certified funds (money order or cashier's check) made out to Residences at Lake Merritt.

Renters Insurance

Renter's Insurance Requirements

Prior to moving in, applicants must provide a renter’s insurance policy, which contains at least $200,000 in Personal Liability Insurance. Applicants can conveniently purchase renters’ insurance from our preferred provider GetCovered. Until you provide proof that you have obtained a personal renter’s insurance or liability insurance policy with $200,000 in liability coverage for the duration of your lease, we will procure liability-only insurance coverage on your behalf, and you will be charged in accordance with your Lease. *Affordable Housing Applicants are exempt from this rule.

How is proof of required documentation submitted?

Provide written proof of required coverage to the office team and ensure your provider lists Residences at lake Merritt -- UDR, Inc. P.O. Box 660121 Dallas, TX 75266 as an interested party

Utilities

Gas:PG&E
pge.com

Internet Service

Internet provider name(s)

AT&T: Nikko Adre | 510-962-5429 | [email protected] Astound: Matt Vintero | 415-916-5942

What is the process for signing up for internet service?

Residents may choose their preferred internet provider. To get started, contact your selected provider directly to choose a plan and schedule installation if needed. Availability, pricing, and equipment options vary by provider.

Keys & Access

What is the cost to replace a key or fob?

$50

Smart Home Package - How can support be contacted?

During office hours, residents should contact the onsite leasing office or service team for access or lock support. Outside of office hours, residents should contact the after hours support team or Smartrent support (if applicable).

Who is responsible for replacing smart lock batteries?

We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

Preparing for Move-In

Questions? Contact [email protected]

Contact Residences at Lake Merritt

Office Hours

Sunday Closed
Monday Closed
Tuesday 10:00 AM - 5:30 PM
Wednesday 10:00 AM - 5:30 PM
Thursday 10:00 AM - 5:30 PM
Friday 10:00 AM - 5:30 PM
Saturday 10:00 AM - 4:30 PM

Rent & Billing

Where can rent payments be made?

Payments can be made in person at the leasing office or conveniently through the UDR Resident App.

When is rent due?

Rent is due on the 1st of each month.

Late Fee

Yes, there is a late fee for overdue rent. $50

What forms of payment are accepted?

Acceptable forms include ACH payments, money orders, cashier’s checks, personal checks, and credit cards. Cash is not accepted. Please note that additional fees may apply for credit card payments.

Parking & Towing

Is there guest parking?

Vehicle Restrictions

"Vehicle restrictions may include: No inoperable, abandoned, or unauthorized vehicles No parking in fire lanes, restricted areas, or blocking access/entry points Restrictions on commercial vehicles or on-site repairs Violations may result in towing at the vehicle owner’s expense. "

See Parking FAQs for more information on parking and guest parking.

Maintenance

Where should a service request be submitted?

All service requests should be submitted through the UDR Resident App.

What qualifies as an emergency service request?

An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.

What are the expected response times for service requests?

Non-emergency service requests are typically completed within three (3) business days. If a request cannot be completed within this timeframe, residents will be notified and provided with a new scheduled date and time.

What are resident responsibilities during service visits?

"Provide access to the apartment on the scheduled date Ensure pets are secured and children under 18 are not left home alone, if applicable Keep the service area accessible and safe for the technician"

Mail & Deliveries

Where can mail key or mailbox information be found?

Mail keys or mailbox information can typically be found at the leasing office or provided during the move-in process. Residents should contact the leasing office if they did not receive a key or need additional information.

Does the community have package lockers?

Yes

What should be done when an oversized package is delivered?

"Residents should: Check delivery notifications for instructions Retrieve the package from the leasing office or designated area Contact the onsite team if assistance is needed"

Resident Services

How frequently is pest control service provided to the community?

Weekly

Does the community utilize a courtesy patrol service?

Yes

What is the name of the courtesy patrol company ?

Stationed Guard : Stars & Stripes (No Call Options Available)

Which situations do not require patrol involvement?

"Day-to-day community inquiries (billing/specific ledger questions, adding/removing pets or roommates, submitting or getting updates on service requests, etc.) or emergency issues requiring the police department or fire department (gas smell, fire, criminal activity, etc.)"

Where are approved locations for trash disposal?

Trash rooms and recycling bins are located on each floor of the building or the dumpster enclosures located throughout the community

What items are prohibited from being placed in the trash?

"Hazardous waste (chemicals, cleaners, pesticides, solvents) Furniture (couches, mattresses, tables) Large appliances (refrigerators, washers, dryers) Large amounts of construction debris Oversized household items"

Pets

Does this community allow any animals other than cats and dogs?

What constitutes a pet policy violation?

"Unauthorized, unregistered or visiting pets Excessive noise or disturbances Failure to clean up pet waste"

How are pet policy violations handled and enforced?

"Violations are handled according to the community’s policy and lease terms and may include: Notice of violation Required corrective action Enforcement through lease terms or community rules"