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399 Fremont Lease Information

FREQUENTLY ASKED QUESTIONS

Lease Terms
What lease terms are available?	5 - 15 month lease terms available

Rent Payment
When is rent due?	Rent is due on the 1st of each month.
What forms of payment are accepted?	Acceptable forms include ACH payments, money orders, cashier’s checks, personal checks, and credit cards. Cash is not accepted. Please note that additional fees may apply for credit card payments.
Where can rent payments be made?	Payments can be made conveniently through the UDR Resident App, or sent physically via certified check or money order to our designated payment address. Payments cannot be received in the leasing office.
How can I avoid credit card convenience fees?	To avoid fees, we recommend using ACH payments.
When is rent considered late?
Is there a late fee for overdue rent?	Yes, there is a late fee for overdue rent.
What is the Bi-Weekly Payment Program?	This program allows you to split your rent into two payments per month, for a non-refundable monthly fee.
Does 399 Fremont offer the Bi-Weekly Payment Program?	Yes
What is the cut-off requirement for paying prorated and next month's rent?	The deadline is the 25th of the month.
Do you accept credit card payments for move-in payments?	No
Who processes bi-weekly paperwork/generates an addendum? i.e. CDs, RSMs &/or Business Managers?
Where should a rent check be mailed?
Who handles rent-related concerns?
When is the move-in balance due?

Roommate Changes
What happens if a new leaseholder moves in?	The new leaseholder and all remaining leaseholders must complete an application and qualify according to income and criminal standards. Fees may apply.
What if a roommate moves out?	All remaining leaseholders will need to re-qualify according to income and criminal standards.

Transfers
Are transfers allowed within the community to the same floorplan?	Yes, with management approval.
What is the Relocation Guarantee?	UDR offers a No Hassle Relocation Guarantee, allowing residents to transfer from one UDR community to another with reduced fees and deposits. *Restrictions apply.
Are there any fees associated with the Relocation Guarantee?	Yes, a fee applies for participation in the Relocation Guarantee program.
Who should be contacted to transfer to a sister community?
How long must a resident live in their apartment before they would be allowed to transfer?	4 months
How many days’ notice are required prior to transferring within the community?	60 Days
How many days’ notice are required prior to transferring to another UDR community?	60 Days
If a resident wants to transfer to a sister property mid-lease, what is the policy?	Written notice must be submit to the leasing office 60 days prior to the desired date of leaving your current apartment. A fee of one month's rent and paying back all concessions, if applicable, must be collected within 72 hours of submitting the notice of intent to transfer.
Are there any restrictions on transfers within the community?	Cannot have any lease violations, late or NSF in payment history
Is there a fee to change homes before my lease begins?	No
Additional Information - Transfers
What is the Transfer fee within the renewal process?
What is the Transfer days’ notice to transfer within the renewal process?	30
Are there floor plan limitations when transferring within the renewal process? i.e. same floor plan	no

Renewals
How do residents renew their lease?
Is there a lease renewal fee?	No.
Does the community offer Early Bird Discounts for renewals?	No
What are your Early Bird Discounts?
When do Early Bird Discounts expire?
Will you honor the Early Bird Discounts if a deadline is missed?
What are acceptable ways to submit a NTV at this community? I.e., Emails with all lease holders, UDR resident app, etc.	You can send your NTV via email (with all leaseholders included).
What is the notice to vacate days requirement?	60-days
What are the notice to vacate requirement for MTM tenants?	30-days
Does the Business Manager or Onsite team complete and send out the monthly approved renewal letters?	BM, Celine Vanney
Does this community batch monthly renewal offers?	Yes
What is the current negotiation process? Please indicate who negotiation requests should be sent to for approval.	All request are sent by the Centralized Agent to the Pricing Analyst via Funnel task. Create a (CRS) Renewal task assigned to "CRS UDR". Renewals: Kimi Brown Pricing: Brandon Willinger
What is the current counter-sign process? i.e., who signs - CDs, RSMs &/or Business Managers	CD, Maurice Legaspi RSM, Gregory Esqueda RSM, Fazal Rehmani
Are billable items negotiable?	No, all billable charges are final and non-negotiable.
What additional incentives can be offered? i.e., carpet cleaning, gift cards, concessions, etc. Please outline the process for each incentive.	None
Who processes ESA paperwork/generate addendum?	Resident will send completed reasonable accommodation (animal) packet and associated documentation to [email protected] to be processed by our Centralized Compliance Admin.
Renewal admin fee (please indicate if it is negotiable)	No
Renewal amenity fee (please indicate if it is negotiable)	No
Are there any renewal restrictions at this community? i.e. AB 1482, COVID, etc.	No
Does this community offer ROIs with renewals?	No
Is there a Lease Buyout/Break Program?	Yes
If Yes, there is a Lease Buyout/Break Program- What is the notice to vacate days requirement?	30-day - 200% Early Termination Fee
How much notice is required prior to moving out?	30-day notice to vacate for ETF

Housing Programs
Does the community accept Section 8 as income in order for a prospect to income-qualify?	No
What is the process for Section 8 Housing Applicants?
Does the community accept Housing Voucher Programs as income in order for a prospect to income-qualify?	No
Does the community operate a waitlist for these programs?	No
Does the community offer a Home Purchase Buyout agreement in which residents can avoid early lease termination fees when buying a home?	Yes
What are the fees and requirements to use the Home Purchase Buyout agreement?	Varies
Additional Information - Housing Programs
Who processes ADU, etc. paperwork? i.e. CDs, RSMs &/or Business Managers?
What is the voluntary buy-out agreement?
When is the buy-out fee due?

Fair Housing Statement
Does 399 Fremont comply with fair housing laws?	Yes, we are committed to compliance with fair housing laws and do not engage in unlawful discrimination on the basis of race, color, religion, sex, national origin, familial status, disability or any other characteristic protected by law. We do reserve the right to have differences in policies at our different properties, and to treat some people differently than others, based on lawful criteria. Lawful reasons we may treat people differently include, but are not limited to: rental history, credit record, criminal history, income, illegal drug use, etc. Upon request, we will make reasonable accommodations to rules, policies, practices, or services, and allow reasonable physical modifications, when required to give persons with disabilities access to and use of our property. We may require execution of an addendum regarding the approval and implementation of accommodations or modifications and any restoration obligations. This is a good faith statement of our intent to abide by applicable fair housing laws. This statement is not intended to and does not expand, extend, or create any legal obligation, right, or remedy for us or for you beyond those independently imposed by applicable fair housing laws (including, without limitation, by contractually extending any statute of limitations).

Customizations
Can residents mount a TV in their apartment?	Yes. Any drywall repairs will be charged at move out.
Can residents paint their apartment?	Yes. Paint must be returned to original color or will be billed at move out.
Can residents install curtain rods in their apartment?	Yes. Any drywall repairs will be charged at move out.
Can residents install bidets or bidet attachments?	Self-installed plumbing fixtures (including bidets or bidet attachments) are not allowed in apartments. Unauthorized and improper installations/connections can cause damages to your apartment and surrounding neighbors. If a resident-installed fixture causes damage, the resident will be held responsible under the terms of the lease and applicable law.
Are grills allowed on patio/ balconies?	No. Grills available in the community
Can residents decorate their patio/balcony?	No
Can residents smoke on their patio/balcony?	No
Are satellite dishes allowed on patio/ balconies?	No. No

Resident Referral
Does this community offer a resident referral bonus?	Yes
Resident Referral bonus amount	$1,000
Additonal Information - Resident Referral	Must choose resident referral in application under ad source

Maintenance
Where should a service request be submitted?	All service requests should be submitted through the UDR Resident App.
Who handles emergency maintenance issues?	Maintenance team- contact the property number and follow the prompts.
What qualifies as an emergency service request?	An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?	We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
What thermostat settings are recommended to conserve energy?
What actions should be taken if moisture or discoloration is observed in the home?	Submit a service request.
What methods help reduce moisture or discoloration in the home?	Proper Ventilation
What are the expected response times for service requests?	Non-emergency service requests are typically completed within three (3) business days. If a request cannot be completed within this timeframe, residents will be notified and provided with a new scheduled date and time.
What are resident responsibilities during service visits?	Provide access to the apartment on the scheduled date, ensure pets are secured and children under 18 are not left home alone, if applicable. Keep the service area accessible and safe for the technician.