399 Fremont Move-In

Please contact us at [email protected] or text us at (415) 842-4105.

All adult (18+) household members are required to provide at least one government issued photo ID.

Please provide the make, model, color, year and license plate for your vehicle(s) to your Application & Lease Specialist via text/email.

Please verify all pets or assistance animals living in your home by emailing or texting us a photo so we can add them to your account. For assistance animals, please email your documentation to [email protected].

An invitation to sign your lease will be sent via DocuSign. You have 48 hours to sign your lease, unless your lease start date takes place sooner in which your lease must be signed before your lease start date.

Guarantor(s) will be invited to electronically sign their Lease Contract Guarantee via eSignature. Guarantor(s) have 48 hours to sign the contract unless the lease start date takes place sooner in which the contract must be signed before the lease start date.

Your move-in balance and online payment due date will be provided by your Application & Lease Specialist. You may pay your move-in balance online with an eCheck (ACH payment with no fees) up to 4 business days before your lease start date OR with certified funds (money order or cashier's check) made out to 399 Fremont.

To apply for Rhino, check your email for your invitation. The subject of the invitation email will be “Next step to finalize your lease application at” from [email protected] (check SPAM just in case). If you can’t find the email, let me know and I will have one re-sent! (Deposit is non-refundable with Rhino.)

Before move-in, all applicants are required to carry renter’s insurance with at least $200,000 in personal liability coverage. You can either upload proof of your own policy or purchase coverage through our preferred provider, GetCovered. If proof of qualifying coverage isn’t provided, we will place liability-only insurance on your behalf, and the cost will be added in accordance with your lease agreement. *Affordable Housing Applicants are exempt from this rule.

Form should be provided to the resident services office within 48 hours after move in.

The purpose of the Inventory and Condition Form is to document the condition of your apartment at move-in. This helps ensure there is a clear record of the unit’s condition at the start of your lease for both you and the community.

If you cannot be present for your lease start date, you will be required to complete the Identification Verification Form with a notary, prior to your lease start date. Please notify your Application & Lease Specialist and/or Resident Services Specialist to be provided this form.

A communication tool within SuiteSpot that connects residents with the on‑site and service teams. It is used to send updates, messages, and surveys related to service requests and the overall resident experience.

Residents receive updates letting them know the latest status of their service request and they can respond to communicate directly with the service team. Management sends updates/messages and surveys related to completed service requests to enhance resident visibility and the overall resident experience.

Communications are sent at key moments throughout the service request lifecycle, including: When a request is received, When it is scheduled/a technician will be dispatched, If there are delays/if additional parts needed to be ordered, When the request is completed. After the service request is completed, residents receive a survey to gather feedback and confirm resolution.

Allows residents to speak directly with the technician working their service request.

Confirming receipt of a service request, when a service request is scheduled for completion, informing the day a technician is scheduled to visit the home, if delays occur or if additional parts are ordered, and a survey is sent upon completion to confirm resolution and gather feedback.