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399 Fremont Resident Services

FREQUENTLY ASKED QUESTIONS

Package Lockers
What brand are the package lockers?	LuxerOne Package service
Are package lockers accessible 24/7?	Yes
Where are packages delivered?	To the package rooms on level -1
What is the contact information for the package lockers?
Where can mail key or mailbox information be found?	Mail keys or mailbox information can typically be found at the leasing office or provided during the move-in process. Residents should contact the leasing office if they did not receive a key or need additional information.
How does the package locker system work?	Packages are delivered into secure lockers. Residents receive a notification with access instructions or a code. Packages can then be retrieved at the locker location.
What should be done when an oversized package is delivered?	Residents should: check delivery notifications for instructions, retrieve the package from the leasing office or designated area, contact the onsite team if additional assistance is needed.

Pest Control
Does the community work with a company for pest control?	Yes
What is the name of the pest control company?	Pacific Pest Control
What days does the pest control company visit the community?	Every Friday
How frequently is pest control service provided to the community?	Weekly

Trash Services
Does the community have valet trash?	No
What days/times is trash picked up at the community?
Where are approved locations for trash disposal?	Trash rooms and recycling bins are located on each floor of the building or the dumpster enclosures located throughout the community.
What items are prohibited from being placed in the trash?	Hazardous waste (chemicals, cleaners, pesticides, solvents), furniture (couches, mattresses, tables), large appliances (refrigerators, washers, dryers), large amounts of construction debris, or oversized household items.
Does the community have on-site recycling?	Most recycling can be placed in the chute on each floor. Large items need to be brought down to level -1 and placed in the yellow carts

Additional Services
Is wifi service included in the apartments at this community?	Not at this time.
Does this community provide Rent Reporting for building credit?	No
Is wifi service included in the apartments at this community?	Not currently.
Does this community have a preferred broker for moving services?	Yes. Learn more about Move Matcher
Is wifi service included in the apartments at this community?	Not at this time.
Is Greenlight Deposit Enabled?	Yes
Does this community have preferred cleaning services?	Yes. Learn more about Amenify
Does this community allow residents to host on Airbnb?	No
What support does this community offer residents facing unexpected job loss?	Our community partners with Greenlight to offer Loss of Employment Protection, which helps cover rent for up to three months if you experience an unexpected job loss. Learn more and see if you’re eligible by visiting Greenlight Rent.
How can residents dispose of large trash items?	Residents should contact local trash removal providers. It is not permitted to leave bulk items in trash rooms or dumpsters.