Move-in Information for Bay Terrace

Thank you for choosing us as your new home. The information below will guide you through the move-in process and provide important timelines.

Sign Your Lease

An invitation to sign your lease will be sent via DocuSign. You have 48 hours to sign your lease, unless your lease start date takes place sooner in which your lease must be signed before your lease start date.

Guarantor's Only- Signing Your Lease Contract Guarantee

Guarantor(s) will be invited to electronically sign their Lease Contract Guarantee via eSignature. Guarantor(s) have 48 hours to sign the contract unless the lease start date takes place sooner in which the contract must be signed before the lease start date.

Verify Your ID

All adult (18+) household members are required to provide at least one government issued photo ID.

Vehicle Information

Verifying Vehicle(s) Information

Please provide the make, model, color, year and license plate for your vehicle(s) to your Application & Lease Specialist via text/email.

Pet Information & Photo

Providing Your Pet Photo(s)

Please verify all pets or assistance animals living in your home by emailing or texting us a photo so we can add them to your account. For assistance animals, please email your documentation to [email protected].

Contact Bay Terrace

Office Hours

Sunday Closed
Monday Closed
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 6:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM

Pay Move-In Balance

Your move-in balance and online payment due date will be provided by your Application & Lease Specialist. You may pay your move-in balance online with an eCheck (ACH payment with no fees) up to 4 business days before your lease start date OR with certified funds (money order or cashier's check) made out to Bay Terrace.

Set Up Utilities

Electricity:Pacific Gas and Electric Company
1-800-743-5000

Provide Proof of Renters Insurance

Renter's Insurance Requirements

Prior to moving in, applicants must provide a renter’s insurance policy, which contains at least $200,000 in Personal Liability Insurance. Applicants can conveniently purchase renters’ insurance from our preferred provider erenterplan.com. Until you provide proof that you have obtained a personal renter’s insurance or liability insurance policy with $200,000 in liability coverage for the duration of your lease, we will procure liability-only insurance coverage on your behalf, and you will be charged in accordance with your Lease. *Affordable Housing Applicants are exempt from this rule.

Preparing for Move-In

Instructions for Remote Move-ins

If you cannot be present for your lease start date, you will be required to complete the Identification Verification Form with a notary, prior to your lease start date. Please notify your Application & Lease Specialist and/or Resident Services Specialist to be provided this form. Once approved a member from the leasing office will reach out to schedule your move in appointment. Please keep in mind the leasing office is closed for Holidays, along with Sunday and Monday.

Questions? Contact [email protected]

Keys

What is the cost to replace a key or fob?

$50

Smart Home

Who is responsible for replacing smart lock batteries?

We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

Internet Service

What is the process for signing up for internet service?

Residents may choose their preferred internet provider. To get started, contact your selected provider directly to choose a plan and schedule installation if needed. Availability, pricing, and equipment options vary by provider.

Rent & Billing

Where can rent payments be made?

Payments can be made in person at the leasing office or conveniently through the UDR Resident App.

When is rent due?

Rent is due on the 1st of each month.

What forms of payment are accepted?

Acceptable forms include ACH payments, money orders, cashier’s checks, personal checks, and credit cards. Cash is not accepted. Please note that additional fees may apply for credit card payments.

Emergency Maintenance

What qualifies as an emergency service request?

An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.

Where should a service request be submitted?

All service requests should be submitted through the UDR Resident App.

Parking & Towing

See Parking FAQs for more information on parking and guest parking.

Community Amenities

How frequently is pest control service provided to the community?

Weekly

Resident FAQs

Can residents mount a TV in their apartment?

Yes. TV mounting is permitted. Holes larger than a dime must be filled upon move out. Staff cannot assist with installation.

Can residents paint their apartment?

Yes. Painting is permitted at the resident’s expense. Walls must be restored to their original color and condition before move-out, or applicable charges for repainting, priming, and repairs will apply.