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The Preserve at Gateway Lease Information

FREQUENTLY ASKED QUESTIONS

Lease Terms
What lease terms are available?	7 - 16 month lease terms available

Rent Payment
When is rent due?	Rent is due on the 1st of each month.
What forms of payment are accepted?	Acceptable forms include ACH payments, money orders, cashier’s checks, personal checks, and credit cards. Cash is not accepted. Please note that additional fees may apply for credit card payments.
Where can rent payments be made?	Payments can be made in person at the leasing office or conveniently through the UDR Resident App.
How can I avoid credit card convenience fees?	To avoid fees, we recommend using ACH payments.
When is rent considered late?
Is there a late fee for overdue rent?	Yes, there is a late fee for overdue rent. $75
What is the Bi-Weekly Payment Program?	This program allows you to split your rent into two payments per month, for a non-refundable monthly fee.
Does The Preserve at Gateway offer the Bi-Weekly Payment Program?	No
What is the monthly fee for the Bi-Weekly Payment Program?	$0
What is the cut-off requirement for paying prorated and next month's rent?	The deadline is the 25th of the month.
Do you accept credit card payments for move-in payments?	Yes
Who processes bi-weekly paperwork/generates an addendum? i.e. CDs, RSMs &/or Business Managers?	RSS/RSM
Where should a rent check be mailed?
Who handles rent-related concerns?
When is the move-in balance due?

Roommate Changes
What happens if a new leaseholder moves in?	The new leaseholder and all remaining leaseholders must complete an application and qualify according to income and criminal standards. Fees may apply.
What if a roommate moves out?	All remaining leaseholders will need to re-qualify according to income and criminal standards.

Transfers
Are transfers allowed within the community to the same floorplan?	No.
What is the Relocation Guarantee?	UDR offers a No Hassle Relocation Guarantee, allowing residents to transfer from one UDR community to another with reduced fees and deposits. *Restrictions apply.
Are there any fees associated with the Relocation Guarantee?	No.
Who should be contacted to transfer to a sister community?
How long must a resident live in their apartment before they would be allowed to transfer?	4 months
What is the transfer fee?	$1,000
How many days’ notice are required prior to transferring within the community?	30 days
How many days’ notice are required prior to transferring to another UDR community?	30 days
If a resident wants to transfer to a sister property mid-lease, what is the policy?	Transfer to another UDR community 30 miles or more from your current UDR home must pay a one-half of the normal buyout fee as stated in the lease. 2. Less than the 30 mile radius the transfer fee is 1,000 3. Required notice to transfer to a sister UDR community is 30 days, even if community requires a 60 day notice to vacate.
Are there any restrictions on transfers within the community?	Transfers must relocate to a different floorplan than the unit they are currently in.
Is there a fee to change homes before my lease begins?	No
Additional Information - Transfers	Must do a transfer walk of their current home
What is the Transfer fee within the renewal process?
What is the Transfer days’ notice to transfer within the renewal process?	30 days
Are there floor plan limitations when transferring within the renewal process? i.e. same floor plan	No if transferring to same floorplan

Renewals
How do residents renew their lease?
Is there a lease renewal fee?	No.
Does the community offer Early Bird Discounts for renewals?	No
What are your Early Bird Discounts?
When do Early Bird Discounts expire?
Will you honor the Early Bird Discounts if a deadline is missed?
What are acceptable ways to submit a NTV at this community? I.e., Emails with all lease holders, UDR resident app, etc.	You can send your NTV via email (with all leaseholders included).
What is the notice to vacate days requirement?	60-days
What are the notice to vacate requirement for MTM tenants?	30-days
Does the Business Manager or Onsite team complete and send out the monthly approved renewal letters?	Onsite generates offers- corporate mails letter
Does this community batch monthly renewal offers?	Yes
What is the current negotiation process? Please indicate who negotiation requests should be sent to for approval.	Current renewal specialist - Jennifer Holmes
What is the current counter-sign process? i.e., who signs - CDs, RSMs &/or Business Managers	Business Manager
Are billable items negotiable?	No, all billable charges are final and non-negotiable.
What additional incentives can be offered? i.e., carpet cleaning, gift cards, concessions, etc. Please outline the process for each incentive.	Carpet cleaning within first 30 days of new lease starting
Who processes ESA paperwork/generate addendum?	Onsite with legal approval
Renewal admin fee (please indicate if it is negotiable)	None
Renewal amenity fee (please indicate if it is negotiable)	None
Month to Month (MTM) rate?	Depends on market at the time
What is the Roommate Addition fee within the renewal process?	$75
What is the mid-lease Roommate Addition fee?
What is the Roommate Removal fee within the renewal process?
Are there any renewal restrictions at this community? i.e. AB 1482, COVID, etc.	No
Does this community offer ROIs with renewals?	Yes. We sometimes offer ROIs when available, at Renewal.
Is there a Lease Buyout/Break Program?	Yes
If Yes, there is a Lease Buyout/Break Program- What is the notice to vacate days requirement?	60 days. 2-months rent fee.
If Yes, there is a Lease Buyout/Break Program- What is the break/buy out fee?	200%
How much notice is required prior to moving out?

Housing Programs
Does the community accept Section 8 as income in order for a prospect to income-qualify?	No
What is the process for Section 8 Housing Applicants?
Does the community accept Housing Voucher Programs as income in order for a prospect to income-qualify?	Yes
Does the community operate a waitlist for these programs?	No
Does the community offer a Home Purchase Buyout agreement in which residents can avoid early lease termination fees when buying a home?	Yes
What are the fees and requirements to use the Home Purchase Buyout agreement?	A fee of $2,500.00 is be paid to The Preserve at Gateway Apartments. with a 30 day written notice and proof of purchase of a home. If the resident does not use this option, the $2500.00 fee will be forfeited. At no time is this fee refundable.
Additional Information - Housing Programs
Who processes ADU, etc. paperwork? i.e. CDs, RSMs &/or Business Managers?	RSS/RSM
What is the voluntary buy-out agreement?
When is the buy-out fee due?

Fair Housing Statement
Does The Preserve at Gateway comply with fair housing laws?	Yes, we are committed to compliance with fair housing laws and do not engage in unlawful discrimination on the basis of race, color, religion, sex, national origin, familial status, disability or any other characteristic protected by law. We do reserve the right to have differences in policies at our different properties, and to treat some people differently than others, based on lawful criteria. Lawful reasons we may treat people differently include, but are not limited to: rental history, credit record, criminal history, income, illegal drug use, etc. Upon request, we will make reasonable accommodations to rules, policies, practices, or services, and allow reasonable physical modifications, when required to give persons with disabilities access to and use of our property. We may require execution of an addendum regarding the approval and implementation of accommodations or modifications and any restoration obligations. This is a good faith statement of our intent to abide by applicable fair housing laws. This statement is not intended to and does not expand, extend, or create any legal obligation, right, or remedy for us or for you beyond those independently imposed by applicable fair housing laws (including, without limitation, by contractually extending any statute of limitations).

Customizations
Can residents mount a TV in their apartment?	Yes
Can residents paint their apartment?	Yes. Resident must paint/prime before move out.
Can residents install curtain rods in their apartment?	Yes
Are grills allowed on patio/ balconies?	Yes. Electric only, no open flame.
Can residents decorate their patio/balcony?	Yes
Are satellite dishes allowed on patio/ balconies?	No
Can residents smoke on their patio/balcony?	Yes

Resident Referral
Does this community offer a resident referral bonus?	Yes
Resident Referral bonus amount	$50
Additonal Information - Resident Referral

Maintenance
Where should a service request be submitted?	All service requests should be submitted through the UDR Resident App.
Who handles emergency maintenance issues?	Emergency maintenance tech on call for the property will handle any emergency maintenance issues.
What qualifies as an emergency service request?	An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?	We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
What thermostat settings are recommended to conserve energy?	78 for summer and 75 for winter. Must be set to Auto
What actions should be taken if moisture or discoloration is observed in the home?	Please submit a service request immediately with pictures if possible, and details of locations on the work order.
What methods help reduce moisture or discoloration in the home?	Keeping the AC running on Auto throughout the year. Ventilating home properly by using exhaust fans in instances when cooking or taking a hot bath or hot shower. Do not leave doors or windows open while running the AC. Changing AC filters regularly.