The Preserve at Gateway Move-In

Please contact [email protected] or text us at (972)460-9042.

All adult (18+) household members are required to provide at least one government issued photo ID.

Please provide the make, model, color, year and license plate for your vehicle(s) to your Application & Lease Specialist via text/email.

Please verify all pets or assistance animals living in your home by emailing or texting us a photo so we can add them to your account. For assistance animals, please email your documentation to [email protected].

An invitation to sign your lease will be sent via DocuSign. You have 48 hours to sign your lease, unless your lease start date takes place sooner in which your lease must be signed before your lease start date.

You will be provided with a Lease Contract Guarantee. Please complete and notarize the contract no later than 48 hours from the date provided. You may also fill out this form with our Resident Services Specialist. Please coordinate a time to visit during office hours if you prefer to come in. Electronic Notaries are accepted.

Your move-in balance and online payment due date will be provided by your Application & Lease Specialist. You may pay your move-in balance online with an eCheck (ACH payment with no fees) up to 4 business days before your lease start date OR with certified funds (certified check, money order or cashier's check) made out to The Preserve at Gateway. Credit Card payments are accepted and additional fees will apply.

To apply for Rhino, check your email for your invitation. The subject of the invitation email will be “Next step to finalize your lease application at” from [email protected] (check SPAM just in case). If you can’t find the email, let me know and I will have one re-sent!

Set Up Utility Services: You must start service by your lease start date to avoid recovery charges as indicated by your lease. Please provide your utility account number(s) prior to move-in via email. Electricity: Duke Energy 727-443-2641 Residents are responsible for opening and closing accounts with Tampa Electric. To set up click the link above or call directly. You must start service by your lease start date to avoid recovery charges as indicated by your lease. Service must start no later than your lease start date. Water/Sewer/Trash: We will set these up for you

Prior to moving in, applicants must provide a renter’s insurance policy, which contains at least $200,000 in Personal Liability Insurance. Applicants can conveniently purchase renters’ insurance from our preferred provider erenterplan.com. Until you provide proof that you have obtained a personal renter’s insurance or liability insurance policy with $200,000 in liability coverage for the duration of your lease, we will procure liability-only insurance coverage on your behalf, and you will be charged in accordance with your Lease. *Affordable Housing Applicants are exempt from this rule.

If you cannot be present for your lease start date, you will be required to complete the Identification Verification Form with a notary, prior to your lease start date. Please notify your Application & Lease Specialist and/or Resident Services Specialist to be provided this form.