Move-in Information for Los Altos at Altamonte Springs

Thank you for choosing us as your new home. The information below will guide you through the move-in process and provide important timelines.

Sign Your Lease

An invitation to sign your lease will be sent via DocuSign. You have 48 hours to sign your lease, unless your lease start date takes place sooner in which your lease must be signed before your lease start date.

Guarantor's Only- Signing Your Lease Contract Guarantee

You will be provided with a Lease Contract Guarantee. Please complete and notarize the contract no later than 48 hours from the date provided. You may also fill out this form with our Resident Services Specialist. Please coordinate a time to visit during office hours if you prefer to come in. Electronic Notaries are accepted.

Verify Your ID

All adult (18+) household members are required to provide at least one government issued photo ID.

Vehicle Information

Verifying Vehicle(s) Information

Please provide the make, model, color, year and license plate for your vehicle(s) to your Application & Lease Specialist via text/email.

Pet Information & Photo

Providing Your Pet Photo(s)

Please verify all pets or assistance animals living in your home by emailing or texting us a photo so we can add them to your account. For assistance animals, please email your documentation to [email protected].

Contact Los Altos at Altamonte Springs

Office Hours

Sunday Closed
Monday 9:30 AM - 5:30 PM
Tuesday 9:30 AM - 5:30 PM
Wednesday 10:00 AM - 5:30 PM
Thursday 9:30 AM - 5:30 PM
Friday 9:30 AM - 5:30 PM
Saturday 10:00 AM - 5:00 PM

Pay Move-In Balance

Your move-in balance and online payment due date will be provided by your Application & Lease Specialist. You may pay your move-in balance online with an eCheck (ACH payment with no fees) up to 4 business days before your lease start date OR with certified funds (certified check, money order or cashier's check) made out to Los Altos. Credit Card payments are accepted and additional fees will apply.

Set Up Utilities

Establishing Utilities

Set Up Utility Services: Duke Energy You must start service by your lease start date to avoid recovery charges as indicated by your lease. Please provide your utility account number(s) prior to move-in via email. • Electricity: Duke Energy Call directly to set up service, (407-629-1010). Residents are responsible for opening and closing accounts You may choose any provider available. • Water, Sewer, Trash, and Pest Control: We will set this up for you and will be billed by AUM to your resident ledger.

Provide Proof of Renters Insurance

Renter's Insurance Requirements

Prior to moving in, applicants must provide a renter’s insurance policy, which contains at least $200,000 in Personal Liability Insurance. Applicants can conveniently purchase renters’ insurance from our preferred provider erenterplan.com. Until you provide proof that you have obtained a personal renter’s insurance or liability insurance policy with $200,000 in liability coverage for the duration of your lease, we will procure liability-only insurance coverage on your behalf, and you will be charged in accordance with your Lease. *Affordable Housing Applicants are exempt from this rule.

Preparing for Move-In

Instructions for Remote Move-ins

If you cannot be present for your lease start date, you will be required to complete the Identification Verification Form with a notary, prior to your lease start date. Please notify your Application & Lease Specialist and/or Resident Services Specialist to be provided this form.

Questions? Contact [email protected]

Keys

What is the cost to replace a key or fob?

$50

Smart Home

Who is responsible for replacing smart lock batteries?

We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

Internet Service

What is the process for signing up for internet service?

Signing up is easy! Approximately 48 hours before the Lease start date, GiGstreem will email a registration link to create an account and connect to their high-speed internet.

Who provides assistance with internet service questions?

GiGstreem’s 24/7 support team is available whenever you need help.

Rent & Billing

Where can rent payments be made?

Payments can be made in person at the leasing office or conveniently through the UDR Resident App.

When is rent due?

Rent is due on the 1st of each month.

What forms of payment are accepted?

Acceptable forms include ACH payments, money orders, cashier’s checks, personal checks, and credit cards. Cash is not accepted. Please note that additional fees may apply for credit card payments.

Emergency Maintenance

What qualifies as an emergency service request?

An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.

Where should a service request be submitted?

All service requests should be submitted through the UDR Resident App.

Parking & Towing

See Parking FAQs for more information on parking and guest parking.

Community Amenities

How frequently is pest control service provided to the community?

Weekly

Resident FAQs

Can residents mount a TV in their apartment?

Yes. TV mounting is permitted. Holes larger than a dime must be filled upon move out. Staff cannot assist with installation.

Can residents paint their apartment?

Yes. Painting is permitted at the resident’s expense. Walls must be restored to their original color and condition before move-out, or applicable charges for repainting, priming, and repairs will apply.