Move-in Information for Heirloom
Sign Your Lease
Complete ID Verification
Register Vehicles
Provide Pet Info
Contact Heirloom
Office Hours
- Sunday Closed
- Monday 9:00 AM - 6:00 PM
- Tuesday 9:00 AM - 6:00 PM
- Wednesday 9:00 AM - 6:00 PM
- Thursday 9:00 AM - 6:00 PM
- Friday 9:00 AM - 6:00 PM
- Saturday 9:00 AM - 6:00 PM
Next Steps
Pay Move-In Balance
Renters Insurance
Utilities
Internet Service
Keys & Access
What is the cost to replace a key or fob?
$65
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
Preparing for Move-In
Questions? Contact [email protected]
Contact Heirloom
Office Hours
- Sunday Closed
- Monday 9:00 AM - 6:00 PM
- Tuesday 9:00 AM - 6:00 PM
- Wednesday 9:00 AM - 6:00 PM
- Thursday 9:00 AM - 6:00 PM
- Friday 9:00 AM - 6:00 PM
- Saturday 9:00 AM - 6:00 PM
Getting Settled
Rent & Billing
Where can rent payments be made?
Payments can be made in person at the leasing office or conveniently through the UDR Resident App.
When is rent due?
Rent is due on the 1st of each month.
Late Fee
No.
What forms of payment are accepted?
Acceptable forms include ACH payments, money orders, cashier’s checks, personal checks, and credit cards. Cash is not accepted. Please note that additional fees may apply for credit card payments.
Parking & Towing
How is a vehicle registered?
Via email/text to management office
Is there guest parking?
Yes
Vehicle Restrictions
Vehicles no larger than F150 are allowed on the lot
See Parking FAQs for more information on parking and guest parking.
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
What are the expected response times for service requests?
24 hour turn around
What are resident responsibilities during service visits?
Clean area, kennel or contain any animals
Mail & Deliveries
Where can mail key or mailbox information be found?
Any mail keys lost will need lock replacement at $65
Does the community have package lockers?
Yes
What should be done when an oversized package is delivered?
Deliver directly to the resident's door. If carrier leaves without attempting delivery, resident will have 24 hours to remove.
Resident Services
How frequently is pest control service provided to the community?
Twice monthly
Does the community utilize a courtesy patrol service?
Yes
What hours is courtesy patrol on call?
-
After business hours
Which situations do not require patrol involvement?
Lockout, service request
Where are approved locations for trash disposal?
In the dumpster
What items are prohibited from being placed in the trash?
Anything other than normal household trash
Pets
Does this community allow any animals other than cats and dogs?
Birds, fish
What constitutes a pet policy violation?
Failure to clean pet waste, disturbing peace, bites or aggression, off leash
How are pet policy violations handled and enforced?
Warning from office then further legal action if not remedied
Community Policies
Is this community smoke free?
Yes
Can residents mount a TV in their apartment?
Yes. Must return home to original condition
Can residents paint their apartment?
Yes. Must return home to original condition
Are grills allowed on patio/ balconies?
No. Bottom floors are ok 14 feet from building - no smokers
Can residents decorate their patio/balcony?
Yes with approved outdoor furniture and a reasonable amount of plants
Contact Heirloom
Office Hours
- Sunday Closed
- Monday 9:00 AM - 6:00 PM
- Tuesday 9:00 AM - 6:00 PM
- Wednesday 9:00 AM - 6:00 PM
- Thursday 9:00 AM - 6:00 PM
- Friday 9:00 AM - 6:00 PM
- Saturday 9:00 AM - 6:00 PM