Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes. Must return home to original condition
Can residents paint their apartment?
Yes. Must return home to original condition
Can residents install curtain rods in their apartment?
Yes. Blinds cannot be removed - must return home to original condition
Are grills allowed on patio/ balconies?
No. Bottom floors are ok 14 feet from building - no smokers
Can residents decorate their patio/balcony?
Yes with approved outdoor furniture and a reasonable amount of plants
Are satellite dishes allowed on patio/ balconies?
Yes. Must be on a stand alone post (moveable), no holes allowed in the building
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
Who handles emergency maintenance issues?
UDR emergency - contracts to vendor
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
What thermostat settings are recommended to conserve energy?
68 degrees
What actions should be taken if moisture or discoloration is observed in the home?
Immediately notify management via service request through the UDR Resident app
What methods help reduce moisture or discoloration in the home?
Opening windows, using fans, obtaining dehumidifier
Terms and conditions subject to change and upon management approval.
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