Frequently Asked Questions

Yes. TV mounting is permitted. Holes larger than a dime must be filled upon move out. Staff cannot assist with installation.

Yes. Painting is permitted at the resident’s expense. Walls must be restored to their original color and condition before move-out, or applicable charges for repainting, priming, and repairs will apply.

Yes. Residents may add curtain rods or approved treatments without altering community blinds. At move-out, all hardware must be removed and walls fully restored to move-in condition.

No

Yes

No

No

All service requests should be submitted through the UDR Resident App.

During office hours - the front office. Outside of office hours - residents need to dial the prompts to emergency maintenance. We have a 24/7 monitoring center.

An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.

We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

78 for summer and 75 for winter. Must be set to Auto.

Please submit a service request immediately with pictures if possible, and details of locations on the work order.

Fan ALWAYS on AUTO, try to avoid major increases and decreases of temperature throughout the day. Avoid having windows and doors open while HVAC is running and cooling, use exhaust fans and open doors if possible while taking warm showers.