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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. drywall repairs will be charged on FAS after m/o
Can residents paint their apartment?
Yes. Will be charged to return to original color on FAS
Can residents install curtain rods in their apartment?
Yes. Drywall repairs will be charged on FAS after m/o
Are grills allowed on patio/ balconies?
No. Electric grills are permitted
Can residents decorate their patio/balcony?
Only plants & patio furniture is permitted
Are satellite dishes allowed on patio/ balconies?
Yes
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.