Frequently Asked Questions
FAQApartment Setup & Care
Apartment Setup & Care
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Can residents mount a TV in their apartment?
Yes. Residents will pay for any damage at move out.
Can residents paint their apartment?
Yes. Residents will pay for covering the cost to change back to the original color at move out.
Can residents install curtain rods in their apartment?
Yes. Residents will pay for damage at move out.
Can residents install bidets or bidet attachments?
Self-installed plumbing fixtures (including bidets or bidet attachments) are not allowed in apartments. Unauthorized and improper installations/connections can cause damages to your apartment and surrounding neighbors. If a resident-installed fixture causes damage, the resident will be held responsible under the terms of the lease and applicable law.
Are grills allowed on patio/ balconies?
No
Can residents decorate their patio/balcony?
Yes
Can residents smoke on their patio/balcony?
No
Are satellite dishes allowed on patio/ balconies?
Yes. Required deposit.
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
Who handles emergency maintenance issues?
On call maintenance
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
What thermostat settings are recommended to conserve energy?
Set thermostat to Auto.
What actions should be taken if moisture or discoloration is observed in the home?
Check for leaks; Submit service request.
What methods help reduce moisture or discoloration in the home?
Set thermostat to Auto.
Terms and conditions subject to change and upon management approval.
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