Frequently Asked Questions

Yes. TV mounting is permitted. Holes larger than a dime must be filled upon move out. Staff cannot assist with installation and any damages due to TV Mount will be at residents expense.

Yes. Painting is permitted at the resident’s expense. Walls must be restored to their original color and condition before move-out, or applicable charges for repainting, priming, and repairs will apply.

Yes. Residents may add curtain rods or approved treatments without altering community blinds. At move-out, all hardware must be removed and walls fully restored to move-in condition.

No. Open-flame grills (propane, gas, charcoal, wood) are not permitted. Community grilling stations are available for your use.

Yes

No

No

All service requests should be submitted through the UDR Resident App.

Our after-hours or on-call maintenance team

An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.

We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

During the Summer When you’re home: Set the thermostat to 78°F (26°C). When you’re away: Increase the setting to 85°F (29°C). Use fans to help circulate air — they make it feel cooler without loweri During the Winter When you’re home: Set the thermostat to 68°F (20°C). When you’re away or asleep: Lower it to 60–62°F (15–17°C) to save energy.

Submit a service request via the UDR resident app

Use the fan/vent in the bathroom and kitchen, use a dehumidifier, maintain reasonable temperature in the home based on seasonality, and immediately report any leaks.