Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes. Responsible for all wall repairs upon move out
Can residents paint their apartment?
Yes. Need to prime walls at move out
Can residents install curtain rods in their apartment?
No
Are grills allowed on patio/ balconies?
No. Resident Lounge outdoor patio only - not allowed in the garden homes and townhomes.
Can residents decorate their patio/balcony?
Outdoor furniture on your patio/balcony
Are satellite dishes allowed on patio/ balconies?
No
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
Terms and conditions subject to change and upon management approval.
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