Frequently Asked Questions

Yes. TV mounting is permitted. Holes larger than a dime must be filled upon move out. Staff cannot assist with installation.

Yes. Painting is permitted at the resident’s expense. Walls must be restored to their original color and condition before move-out, or applicable charges for repainting, priming, and repairs will apply.

Yes. Residents may add curtain rods or approved treatments without altering community blinds. At move-out, all hardware must be removed and walls fully restored to move-in condition.

No

Yes

No

No

All service requests should be submitted through the UDR Resident App.

Call the office (469) 445-1117 after hours and follow the prompt for assistance.

An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.

We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

74-76 degrees

Resident must submit a service request in the UDR Resident App. If there is an active leak, we recommend they call Emergency Maintenance.

Normal humidity levels are between 40-60%. We do recommend keeping the temperature at 75 to help prevent higher humidity levels within the home. We also recommend opening windows and/or doorways to help stabilize any moisture from cold condensation. The Mold information and prevention addendum should be reviewed by the resident. Helpful link regarding humidity prevention and tips to help. https://www.apartments.com/blog/how-to-deal-with-home-humidity