Frequently Asked Questions
FAQApartments
Apartments
Back to all FAQ| Can residents mount a TV in their apartment? |
Yes. Will be responsible for any damages
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| Can residents paint their apartment? |
Yes. Will be responsible for any damages
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| Can residents install curtain rods in their apartment? |
Yes. Will be responsible for any damages
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| Are grills allowed on patio/ balconies? |
No
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| Can residents decorate their patio/balcony? |
With plants and outdoor furniture
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| Are satellite dishes allowed on patio/ balconies? |
No
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| Can residents smoke on their patio/balcony? |
No
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| Where should a service request be submitted? |
All service requests should be submitted through the UDR Resident App.
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|---|---|
| Who handles emergency maintenance issues? |
Our service team during office hours. After hours, is with an approved vendor.
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| What qualifies as an emergency service request? |
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
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| Who is responsible for replacing smart lock batteries? |
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
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| What thermostat settings are recommended to conserve energy? |
72 degrees
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| What actions should be taken if moisture or discoloration is observed in the home? |
Submit a service request through your resident app, and be sure to include detailed pictures.
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Terms and conditions subject to change and upon management approval.
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