Frequently Asked Questions

Yes. TV mounting is permitted. Holes larger than a dime must be filled upon move out. Staff cannot assist with installation.

Yes. Painting is permitted at the resident’s expense. Walls must be restored to their original color and condition before move-out, or applicable charges for repainting, priming, and repairs will apply.

Yes. Residents may add curtain rods or approved treatments without altering community blinds. At move-out, all hardware must be removed and walls fully restored to move-in condition.

No

Yes

No

No

All service requests should be submitted through the UDR Resident App.

Onsite Team (on-call rotation) or Third Party Vendor

An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.

We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

72 degrees

Report the moisture or discoloration to the office immediately for mitigation and repair.

Improve air circulation (use exhaust fans while cooking and showering, open windows regularly, keep interior doors open) Control humidity (use a dehumidifier, run the air conditioner, leave the laundry door open when drying close for ventilation), wipe condensation off windows, clean spills quickly, use mild bleach or vinegar solutions, avoid blocking vents. Maintain Dry Surfaces (use shower curtains or liners, place mats or trays, always inspect the plumbing under the sinks. Report and Inspect Early (notify maintenance of bubbling paint, discoloration on walls or ceiling, persistent dampness, musty smells, leaks around windows, sinks, or appliances).