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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. Resident is responsible for any damages of they mount TV.
Can residents paint their apartment?
Yes. Resident is responsible for painting apartment back to original color.
Can residents install curtain rods in their apartment?
Yes. Resident is responsible for any damages of curtain rods.
Are grills allowed on patio/ balconies?
No
Are satellite dishes allowed on patio/ balconies?
No
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.