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Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes. Please patch holes to avoid charges.
Can residents paint their apartment?
Yes. Please paint or primer it back to avoid charges.
Can residents install curtain rods in their apartment?
Yes
Are grills allowed on patio/ balconies?
No. PROPANE, GAS AND CHARCOAL GRILLS ARE STRICTLY PROHIBITED.
Can residents decorate their patio/balcony?
Yes
Are satellite dishes allowed on patio/ balconies?
Yes. Not attached to the building in any way. Must be inside the balcony area.
Can residents smoke on their patio/balcony?
Yes
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
Terms and conditions subject to change and upon management approval.
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