Skip to main content

Frequently Asked Questions

FAQApartments

Customizations

Can residents mount a TV in their apartment?

Yes. Residents are responsible for repairs upon move out.

Can residents paint their apartment?

Yes. Residents are responsible for color change upon move out.

Can residents install curtain rods in their apartment?

Yes. Residents are responsible for repairs upon move out.

Are grills allowed on patio/ balconies?

No. Grills located throughout community

Can residents decorate their patio/balcony?

Outdoor furniture is welcomed. Balconies and patios shall be kept neat and clean at all times. No rugs, towels, laundry, clothing, appliances or other items shall be stored, hung or draped on railings or other portions of balconies or patios. Resident shall be mindful that their use of any patios or balconies does not cause any hazards or damage of any kind, or contribute to unsightly appearances on the exterior of the dwelling. No misuse of the space is permitted, including but not limited to, throwing, spilling or pouring liquids or other items, whether intentionally or negligently, over the balconies or patios. Resident shall not display any signs, exterior lights or markings on dwelling. No awnings or other projections shall be attached to the outside of the building or railing of which dwelling is a part.

Are satellite dishes allowed on patio/ balconies?

Yes. Restrictions on their install- please contact the office for details.

Can residents smoke on their patio/balcony?

No

Maintenance

Where should a service request be submitted?

All service requests should be submitted through the UDR Resident App.

Who handles emergency maintenance issues?

Paramount or On Call Maintenance Staff- contact the property number and follow the prompts

What qualifies as an emergency service request?

An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.

Who is responsible for replacing smart lock batteries?

We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

What thermostat settings are recommended to conserve energy?

Recommended 68 in winter to 78 in summer

What actions should be taken if moisture or discoloration is observed in the home?

Place service request in Resident App

What methods help reduce moisture or discoloration in the home?

Use exhaust fans, open windows and provide proper venting in the unit.