Skip to main content

Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. Resident responsible for install and damages if any occur.
Can residents paint their apartment?
No
Can residents install curtain rods in their apartment?
Yes. Blinds must stay in place, and be the only thing seen from the outside.
Are grills allowed on patio/ balconies?
No. Gas and Propane grills are not permitted at all, this is per city code. Electric grills are allowed; however, code restricts size.
Can residents decorate their patio/balcony?
Patios need to be kept neat and clean at all times. And only patio furniture should be placed on patio/balcony.
Are satellite dishes allowed on patio/ balconies?
Yes. Additional insurance required, additional deposit required, and can not be attached to building. Must be on free standing tripod. Not all apartments face the correct way to receive service from satellites.
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.