Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes. Must patch holes before moving out.
Can residents paint their apartment?
Yes. Must primer it back before moving out.
Can residents install curtain rods in their apartment?
Yes. Must patch holes before moving out.
Are grills allowed on patio/ balconies?
No. We have grills throughout the community
Can residents decorate their patio/balcony?
Yes
Are satellite dishes allowed on patio/ balconies?
No
Can residents smoke on their patio/balcony?
Yes
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
Who handles emergency maintenance issues?
Our maintenance technician
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
What thermostat settings are recommended to conserve energy?
Thermostat should be set to auto to pull out humidity
What actions should be taken if moisture or discoloration is observed in the home?
Put a service request in or contact the office
What methods help reduce moisture or discoloration in the home?
Keeping thermostat set to auto, regularly changing the filter, keeping the bathroom door open and fan on after showering.
Terms and conditions subject to change and upon management approval.
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