Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes
Can residents paint their apartment?
Yes. Must paint back to original upon moving out.
Can residents install curtain rods in their apartment?
Yes
Are grills allowed on patio/ balconies?
No
Can residents decorate their patio/balcony?
No
Are satellite dishes allowed on patio/ balconies?
No. No
Can residents smoke on their patio/balcony?
Yes
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
Who handles emergency maintenance issues?
Service Manager | on call technicians
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
What thermostat settings are recommended to conserve energy?
77 degrees
What actions should be taken if moisture or discoloration is observed in the home?
Submit maintenance request via UDR app.
What methods help reduce moisture or discoloration in the home?
Changing A/C filters monthly and reporting any A/C issues via UDR app.
Terms and conditions subject to change and upon management approval.
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