Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes. Upon removal must patch holes in wall
Can residents paint their apartment?
Yes. Must paint back to original color. Can get paint from Sherwin Williams if they tell them name of community
Can residents install curtain rods in their apartment?
Yes. Must patch holes upon removal
Are grills allowed on patio/ balconies?
No. Electric grills are permitted
Can residents decorate their patio/balcony?
Yes - Patio furniture and items only
Are satellite dishes allowed on patio/ balconies?
No. Can not be mounted to building/structure
Can residents smoke on their patio/balcony?
Yes
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
Terms and conditions subject to change and upon management approval.
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