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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. Residents are responsible for all repairs due to damages caused by a TV Mount upon move out.
Can residents paint their apartment?
Yes. Residents are responsible for returning the walls to their original condition upon move out.
Can residents install curtain rods in their apartment?
Yes. Residents are responsible for all repairs due to damages caused by a curtain rod upon move out.
Are grills allowed on patio/ balconies?
No. Residents may use community grills located in the courtyard.
Can residents decorate their patio/balcony?
Residents are permitted to place outdoor furniture on their balcony, but grills are not allowed.
Are satellite dishes allowed on patio/ balconies?
Yes. Residents may refer to the Satellite Dish lease addendum for details.
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.