Frequently Asked Questions

Yes. At move-out, all hardware must be removed and the walls must be fully restored to their move-in condition.

Yes. At move out, walls must be restored to their original color and condition.

Yes. At move-out, all hardware must be removed and the walls must be fully restored to their move-in condition.

Yes. Grills are located in the courtyards of both the East and West Buildings and are available for use on a first-come, first-served basis.

Yes

Yes. Satellite dishes must be installed by a licensed professional and in accordance with building guidelines.

No

All service requests should be submitted through the UDR Resident App.

Our after-hours or on-call maintenance team

An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.

We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

Submit a service request through the UDR resident app

Use the fan/vent in the bathroom and kitchen, use a dehumidifier, maintain a reasonable temperature in the home based on seasonality, and immediately report any leaks.