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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. Residents are able to mount a TV as long as large holes are not created, apartment must be returned in the same condition in which it was given.
Can residents paint their apartment?
Yes. Apartment must be returned in the same condition in which it was given.
Can residents install curtain rods in their apartment?
Yes. Residents are able to mount curtain rods as long as large holes are not created, apartment must be returned in the same condition in which it was given.
Are grills allowed on patio/ balconies?
No. Grills are not allowed on patios or balconies, but we do have several communal grilling areas.
Can residents decorate their patio/balcony?
Yes, residents are permitted to decorate.
Are satellite dishes allowed on patio/ balconies?
No. Not permitted
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.