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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. Mount must be removed and any holes repaired prior to move out.
Can residents paint their apartment?
Yes. Apartment walls must be painted to the original color prior to move out.
Can residents install curtain rods in their apartment?
Yes. Curtain rods must be removed and any holes repaired prior to move out.
Are grills allowed on patio/ balconies?
No
Can residents decorate their patio/balcony?
You can have outdoor furniture but no flags, banners, etc.
Are satellite dishes allowed on patio/ balconies?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.