Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes. Reach out to onsite team and/or management to receive confirmation prior to mounting.
Can residents paint their apartment?
Yes. Expected to return to original condition or pay at move out.
Can residents install curtain rods in their apartment?
Yes. Must be singular color and must not alter the exterior appearance of the property
Are grills allowed on patio/ balconies?
No
Can residents decorate their patio/balcony?
Yes
Are satellite dishes allowed on patio/ balconies?
No
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
Who handles emergency maintenance issues?
Maintenance team- contact property and follow the prompts after hours.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
What thermostat settings are recommended to conserve energy?
PG&E provides recommendation.
What actions should be taken if moisture or discoloration is observed in the home?
Submit a service request.
What methods help reduce moisture or discoloration in the home?
Increased airflow and ventilation.
Terms and conditions subject to change and upon management approval.
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