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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes
Can residents paint their apartment?
No
Can residents install curtain rods in their apartment?
Yes
Are grills allowed on patio/ balconies?
No
Can residents decorate their patio/balcony?
reasonable amount, as long as exterior is presentable
Are satellite dishes allowed on patio/ balconies?
Yes. Satellites cannot be mounted on any surface of the building. Must use Tri Pod
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.