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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. Please note that mounting a TV will incur damage charges at move-out.
Can residents paint their apartment?
Yes. Please note that painting will incur damage charges at move-out.
Can residents install curtain rods in their apartment?
Yes
Are grills allowed on patio/ balconies?
No
Can residents decorate their patio/balcony?
Patios can be decorated as long as they are maintained and kept presentable and nothing can be attached to the structure of the building.
Are satellite dishes allowed on patio/ balconies?
Yes. Cannot be mounted to the building
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.