Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes. charges will be applied at move out to repair wall
Can residents paint their apartment?
Yes. charges will be applied at move out to paint wall back to original color
Can residents install curtain rods in their apartment?
Yes. charges will be applied at move out to repair wall
Are grills allowed on patio/ balconies?
No. no grills
Can residents decorate their patio/balcony?
Patios can be decorated as long as they are maintained and kept presentable and nothing can be attached to the structure of the building.
Are satellite dishes allowed on patio/ balconies?
Yes. cannot be mounted to the building
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
Terms and conditions subject to change and upon management approval.
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