UDR Apartments The Hawthorne Apartments

Customizations
Can residents mount a TV in their apartment?	Yes. Resident is responsible for charges to repair at move out.
Can residents paint their apartment?	Yes. Resident will be responsible for charges to return to Hawthorne standard colors.
Can residents install curtain rods in their apartment?	Yes. Resident is responsible for charges to repair at move out.
Are grills allowed on patio/ balconies?	No. Grills may be stored but not utilized on site.
Can residents decorate their patio/balcony?	Outdoor furnishings only. Hanging items from railing is not permitted. Drilling into the exterior of the building is not permitted.
Are satellite dishes allowed on patio/ balconies?	No
Can residents smoke on their patio/balcony?	No

Maintenance
Where should a service request be submitted?	All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?	An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?	We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

Frequently Asked Questions