Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes. Unit must be put back to original condition, charges will be applied if needed.
Can residents paint their apartment?
Yes. Unit must be put back to original condition, charges will be applied if needed.
Can residents install curtain rods in their apartment?
Yes
Are grills allowed on patio/ balconies?
No. Grills are located on the 2nd floor Terrace
Can residents decorate their patio/balcony?
Yes
Are satellite dishes allowed on patio/ balconies?
Yes. As long as they are not connected to the structure. Must be free standing on patio.
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
Terms and conditions subject to change and upon management approval.
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