UDR Apartments Andover Place at Cross Creek

Customizations
Can residents mount a TV in their apartment?	Yes. allowed as long as holes are covered upon move out
Can residents paint their apartment?	Yes. Will need to prime the walls upon move out to avoid charges
Can residents install curtain rods in their apartment?	Yes. Allowed as long as the holes are covered when moved out.
Are grills allowed on patio/ balconies?	No. Not allowed to store grills in unit or on patio.
Can residents decorate their patio/balcony?	Yes
Are satellite dishes allowed on patio/ balconies?	No
Can residents smoke on their patio/balcony?	Yes

Maintenance
Where should a service request be submitted?	All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?	An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?	We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

Frequently Asked Questions