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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. Holes will need to be sealed upon vacating.
Can residents paint their apartment?
Yes. The resident must return the home back to its original paint color upon vacating.
Can residents install curtain rods in their apartment?
Yes
Are grills allowed on patio/ balconies?
No. Grills can be stored at the community but will need to be at least 10 feet away from the building when in use.
Can residents decorate their patio/balcony?
Yes
Are satellite dishes allowed on patio/ balconies?
No
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.