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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. Must be removed at move out.
Can residents paint their apartment?
Yes. Must be returned to original color upon vacating.
Can residents install curtain rods in their apartment?
Yes. Must be removed at move out.
Are grills allowed on patio/ balconies?
No. Electric Grills can be used.
Can residents decorate their patio/balcony?
Table and chairs , plants only.
Are satellite dishes allowed on patio/ balconies?
No
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.