Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes. All hardware must be removed and walls repaired prior to move out.
Can residents paint their apartment?
Yes. All walls must be returned to their original color prior to move out.
Can residents install curtain rods in their apartment?
Yes. All hardware must be removed and walls repaired prior to move out.
Are grills allowed on patio/ balconies?
No. Grills are not permitted on patios/balconies
Can residents decorate their patio/balcony?
Only outdoor furniture is permitted on patios/balconies
Are satellite dishes allowed on patio/ balconies?
Yes. Per the service provider
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
Terms and conditions subject to change and upon management approval.
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