Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes. walls must be returned to their original state prior to surrendering possession of the unit at move-out
Can residents paint their apartment?
Yes. walls must be returned to their original state prior to surrendering possession of the unit at move-out
Can residents install curtain rods in their apartment?
Yes. walls must be returned to their original state prior to surrendering possession of the unit at move-out
Are grills allowed on patio/ balconies?
No. Yes
Can residents decorate their patio/balcony?
Yes, subject to the conditions of the community policies in the lease contract.
Are satellite dishes allowed on patio/ balconies?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
Terms and conditions subject to change and upon management approval.
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