Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes. Resident responsible for any damage
Can residents paint their apartment?
Yes. Resident responsible for any damage and to repaint
Can residents install curtain rods in their apartment?
Yes. Resident responsible for any damage
Are grills allowed on patio/ balconies?
No. Grill/picnic area available in the community (gas)
Can residents decorate their patio/balcony?
Yes with restrictions
Are satellite dishes allowed on patio/ balconies?
Yes. Cannot be mounted on any building structure
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
Terms and conditions subject to change and upon management approval.
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