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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. TV mounting holes less than the circumference of a dime are not charged. Any larger holes will be considered negligent damages unless patched prior to move out.
Can residents paint their apartment?
Yes. If you decide to paint, you must paint the wall back to the original color. ( color code can be provided by office). Additional painting and prep charges will be charged to your final account statement if there is a color change.
Can residents install curtain rods in their apartment?
Yes. remove curtains/ rods upon move-out. Additional charges may apply if we must remove.
Are grills allowed on patio/ balconies?
No. You can pull the grill out 10 feet from the building to comply with county fire code.
Can residents decorate their patio/balcony?
yes with reservations, please inquire with an on-site associate.
Are satellite dishes allowed on patio/ balconies?
Yes
Can residents smoke on their patio/balcony?
Yes
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.