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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. mounting holes must be less than the circumference of a dime.
Can residents paint their apartment?
Yes. paint back to original color upon move-out or get assessed damage charges
Can residents install curtain rods in their apartment?
Yes. remove upon move-out or get assessed damage charges
Are grills allowed on patio/ balconies?
No. community grills available to residents. no personal grills.
Can residents decorate their patio/balcony?
Yes, but must meet guidelines listed in your lease agreement.
Are satellite dishes allowed on patio/ balconies?
Yes. remove upon move out or get assessed damage charges
Can residents smoke on their patio/balcony?
Yes
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.