Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes
Can residents paint their apartment?
Yes
Can residents install curtain rods in their apartment?
Yes
Are grills allowed on patio/ balconies?
No
Are satellite dishes allowed on patio/ balconies?
Yes
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
Who handles emergency maintenance issues?
Emergency on-call vendor- Amaya Home inprovement LLC.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
What actions should be taken if moisture or discoloration is observed in the home?
Service request
What methods help reduce moisture or discoloration in the home?
Run HVAC system, run bathroom exhuast fan after a shower, open interior doors/ windows while simmering foods long term
Terms and conditions subject to change and upon management approval.
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