Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes. Must pay for holes at move out.
Can residents paint their apartment?
Yes. Must pay for color change at move out.
Can residents install curtain rods in their apartment?
Yes. Must pay for holes at move out.
Are grills allowed on patio/ balconies?
No
Can residents decorate their patio/balcony?
Yes
Are satellite dishes allowed on patio/ balconies?
Yes. Require deposit.
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
Who handles emergency maintenance issues?
Maintenance Team
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
What thermostat settings are recommended to conserve energy?
Set to Auto
What actions should be taken if moisture or discoloration is observed in the home?
Submit a service request via the UDR resident app and call the office.
What methods help reduce moisture or discoloration in the home?
Check for leaks and make sure thermostat to auto.
Terms and conditions subject to change and upon management approval.
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