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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. Resident is responsible for any damages to sheetrock
Can residents paint their apartment?
Yes. Resident is responsible for costs associated with painting the home back to original condition.
Can residents install curtain rods in their apartment?
Yes. Resident is responsible for any damages to sheetrock
Are grills allowed on patio/ balconies?
No. ONLY electric grills.
Can residents decorate their patio/balcony?
Yes, but no rugs, towels, laundry, clothing, appliances or other items shall be stored, hung, draped on railings or other portions of balconies or patios.
Are satellite dishes allowed on patio/ balconies?
Yes. Cannot be attached to our building. Requires satellite dish addendum. Cannot be visible from the street.
Can residents smoke on their patio/balcony?
Yes
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.