Frequently Asked Questions
FAQApartments
Apartments
Back to all FAQCustomizations
Can residents mount a TV in their apartment?
Yes. Resident is responsible for any damages to sheetrock
Can residents paint their apartment?
Yes. Resident is responsible for costs associated with painting the home back to original condition.
Can residents install curtain rods in their apartment?
Yes. Resident is responsible for any damages to sheetrock
Are grills allowed on patio/ balconies?
No. ONLY electric grills.
Can residents decorate their patio/balcony?
Yes, but no rugs, towels, laundry, clothing, appliances or other items shall be stored, hung, draped on railings or other portions of balconies or patios.
Are satellite dishes allowed on patio/ balconies?
Yes. Cannot be attached to our building. Requires satellite dish addendum. Cannot be visible from the street.
Can residents smoke on their patio/balcony?
Yes
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
Terms and conditions subject to change and upon management approval.
This website uses cookies and other technologies employed by UDR.com to enable functionality, analyze performance, facilitate advertising, and personalize your experience. See our Privacy Policy to learn more about how we collect, use, and disclose information. You can learn more and update your preferences by clicking on ‘Manage Cookie Settings.’
Manage Cookie Settings
We use both necessary cookies for performance and functionality, and advertising cookies to optimize your experience on our website. You may click on the categories below to learn more about their purposes. You can change your cookie preferences at any time. Disabling cookies may affect your experience on our website. You can learn more about how we use cookies by visiting our Privacy Policy.
These cookies are required to support core site functionality such as navigating the website. You can set your browser to block or alert you about these types of cookies, but some parts of the site may not work as a result.
These cookies may be set by our advertising partners. Those companies may use the cookies to help serve advertising content that is relevant to you, personalize your experience, and show you relevant advertisements on other sites. If you do not allow these cookies, you will not experience targeted advertising as a result of visiting the site.