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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. Residents are responsible for any damages, apartment must be returned in original condition
Can residents paint their apartment?
Yes. Residents are responsible for any damages, apartment must be returned in original condition
Can residents install curtain rods in their apartment?
Yes. Residents are responsible for any damages, apartment must be returned in original condition
Are grills allowed on patio/ balconies?
No
Can residents decorate their patio/balcony?
Yes as long as it does not violate our lease agreement
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.